Privacy Policy

1) Information About the Collection of Personal Data and Contact Details of the Controller

1.1 We appreciate your visit to our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data refers to all information by which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Valeri Gettmann, Getzoo.de, Im Löhken 2, 58099 Hagen, Germany, Tel.: 02331/926-300-9, Fax: 02331/926-384-3, Email: service@getzoo.de.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. An encrypted connection can be recognized by the character string "https://" and the lock symbol in your browser bar.

2) Data Collection When Visiting Our Website

When you use our website purely for information purposes, i.e., if you do not register or otherwise provide us with information, we only collect the data transmitted by your browser to our server ("server log files"). When you access our website, we collect the following data, technically necessary to display the website:

Our visited website
Date and time of access
Amount of data sent in bytes
Source/reference from which you reached the page
Browser used
Operating system used
IP address used (possibly in anonymized form)

The processing is based on Art. 6 para. 1 lit. f GDPR, in our legitimate interest to improve the stability and functionality of our website. Data will not be transferred or otherwise used. However, we reserve the right to retrospectively examine the server log files if there are specific indications of unlawful use.

3) Hosting

As part of data processing on our behalf, Timme Hosting GmbH & Co. KG, Ovelgönner Weg 43, 21335 Lüneburg, Germany, provides hosting and website display services. This serves our legitimate interest in correctly presenting our offer pursuant to Art. 6 para. 1 lit. f GDPR. All data collected through our website or forms provided in the online shop are processed on their servers. Processing on other servers only takes place within the scope described here.

4) Cookies

To make our website attractive and enable certain functionalities, we use so-called cookies on various pages. Cookies are small text files stored on your device. Some cookies we use are deleted after the browser session ends (session cookies). Other cookies remain on your device, allowing us or our partner companies to recognize your browser on your next visit (persistent cookies). Cookies collect and process individual user information such as browser data, location data, and IP addresses. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

If cookies implemented by us also process personal data, this processing is carried out either pursuant to Art. 6 para. 1 lit. b GDPR to fulfill a contract or pursuant to Art. 6 para. 1 lit. f GDPR to protect our legitimate interest in optimal website functionality and a customer-friendly, effective page visit.

You can configure your browser to inform you about the setting of cookies and decide individually about their acceptance or exclude cookie acceptance for specific cases or in general. Each browser differs in how it manages cookie settings. This is described in each browser's help menu, which explains how to modify your cookie settings.

Please note that refusing cookies may limit our website’s functionality.

5) Contacting Us

When contacting us (e.g., via contact form or email), personal data is collected. Data collected in the case of a contact form is visible on the form itself. This data is stored and used solely to answer your request or for related technical administration. The legal basis for processing the data is our legitimate interest in responding to your request under Art. 6 para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, an additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted once your request has been conclusively processed, provided no legal retention obligations conflict.

6) Data Processing When Opening a Customer Account and for Contract Fulfillment

Pursuant to Art. 6 para. 1 lit. b GDPR, personal data will continue to be collected and processed if you provide it to us to execute a contract or open a customer account. Data collected is visible from the respective input forms. Deletion of your customer account is possible anytime by contacting the controller’s address above. We store and use your provided data to fulfill contracts. After complete contract processing or account deletion, your data will be deleted, respecting tax and commercial retention periods.

7) Data Processing for Order Handling

7.1 To process your order, we collaborate with service providers who support us fully or partially in fulfilling concluded contracts. Certain personal data will be transmitted to these providers according to the following information.

7.2 The personal data collected by us will be transferred to the transport company commissioned with delivery, to the extent required for delivering the goods. Payment data will be transferred to the commissioned credit institution if required for payment processing. If payment service providers are used, we explicitly inform you below. The legal basis for data transfer is Art. 6 para. 1 lit. b GDPR.

JTL
We use the merchandise management system JTL by JTL-Software-GmbH, Rheinstr. 7, 41836 Hückelhoven, Germany, for order processing. Your personal data collected during orders is transferred to and stored by JTL. This transfer occurs under Art. 6 para. 1 lit. b GDPR solely to process your order. JTL processes your data on our behalf and complies with data protection regulations. Further information: https://www.jtl-software.de/Datenschutz.

DHL
If delivery is performed by DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn), we share your email address with DHL according to Art. 6 para. 1 lit. a GDPR before delivery to coordinate delivery dates or announcements, provided you explicitly consented during checkout. Otherwise, we only transfer the recipient's name and delivery address to DHL under Art. 6 para. 1 lit. b GDPR. Consent can be revoked at any time.

7.4 Payment Service Providers

Amazon Pay
Payments via Amazon Payments Europe s.c.a., Luxembourg. More information: https://pay.amazon.com/de/help/201751600.

Klarna
Payments via Klarna Bank AB. More information and credit check details: https://www.klarna.com/de.

Paypal
Payments via PayPal. Data protection details: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

8) Review Reminder Emails

If explicitly consented, we use your email for a single review reminder. Consent may be revoked at any time.

9) Comments, Questions and Answers, Customer Reviews

When using these functions, your provided data, username, and IP address are stored and published for security purposes. Legal basis: Art. 6 para. 1 lit. b and f GDPR.

10) Social Media Use

We embed videos from YouTube and TikTok and maintain profiles on various social platforms. These platforms collect data according to their privacy policies.

11) Duration of Personal Data Storage

Personal data is stored for legally required retention periods or until no longer necessary.

12) Changes and Updates

We inform you when changes to this policy require your action or consent.

13) Customer Image Policy

Usage rights and processing of customer-submitted images as specified.